A Typical Scenario

To illustrate the properties of Assets in an Incident, we will use the following example:

View the map of JFK International Airport below:

  • The blue area on the map is a geofence of Terminal 8 at JFK.
  • The running figure is a Point of Interest (POI), known as the “Exit Door” of the terminal.
Map of JFK Airport showing Terminal 8 and the Exit Door POI
Map of Terminal 8 only

Our scenario:

  • A suspicious person is standing at the exit of Terminal 8, reported to the central control room by a local official.
  • After this report, the control room operator/dispatcher can create an Incident with a Suspect.
  • The location of the Incident is the “Exit Door” POI.
Screenshot of creating an Incident with a Suspect

Once the basic Incident information is entered and the location is set to the “Exit Door” POI, proceed to the Assets tab.

Note: The assets are divided into three different categories: People, Objects, Data, Geotags, and Control.

  • We can see that “Jenny” from airport security is listed in the asset list, and we can call her or send her a text message (SMS). If needed, we can also edit her information by clicking the edit button.
  • To understand Jenny’s relevance to this specific incident, we can look at the Relevance column. In this case, Jenny is directly linked to the “Suspect” incident type (the incident icon appears) in her organization. This means that when a Suspect incident is created in this specific organization, Jenny’s information will appear in the assets list both in Dispatcher and in the Responder app.
Screenshot showing the assets list and the relevance column

By switching to the ‘Objects’ tab in the assets list, we can see that there is a camera linked to the ‘Exit Door’ asset. Note the link in the ‘Actions’ column, which will direct the dispatcher to a live streaming video of the exit door.

Screenshot of the 'Objects' tab in the assets list

Asset Information

The following information appears in the ‘People’, ‘Objects’, and ‘Data’ lists:

  • Asset Type (e.g., People)
  • Asset Name (e.g., Jenny)
  • Status (for People Assets only): Online/Offline/Static
  • Distance (for Assets with preset location only): How far the asset is from the incident location.
  • Notes: Textual notes
  • Relevance: The relevance (relationship) of the asset to the incident. An Asset can be linked to the incident via location (geofence/zone/POI), via incident type, or to the specific incident (i.e., caller)
  • Actions: The types of actions that can be taken with these assets at that moment
  • Log: All information recorded in a log regarding the assets
  • Edit: this button is available for users with permission to edit asset information.

Linking Assets to an Incident with the Link Asset Wizard

When linking an Asset to an incident, there are typically two scenarios – both are supported in the Link Asset Wizard:

  1. Creating a new asset in the system that is linked to the Incident
  2. Linking an asset that is already defined in the system to the incident.

The Link Asset Wizard can be opened by clicking the plus icon.# Guide for linking assets to incidents in Verint Dispatch Manager

To link assets to incidents in the Verint Dispatch Manager, the following steps are required:

Opening the Assets List

  1. Open the Dispatch Manager.
  2. Select Assets List in the navigation menu.
  3. A list of assets will be displayed.

Adding or Editing an Asset

  1. Click the Add button or select an asset in the list and click the Edit button.
  2. Enter the asset information, such as name and category (person/object/data).
  3. Click Save to save changes.

Linking an Asset to an Incident

  1. Open the relevant incident.
  2. Click Update Information.
  3. Choose the asset from the list by:
  • Searching with the asset name
  • Autocomplete
  • Manual addition

Autocomplete

  1. Click Autocomplete at the top of the assets list.
  2. Enter the asset name.
  3. A list of eligible assets will be displayed.
  4. Select the correct asset and click Link.
  1. Choose the link type that describes the relationship between the asset and the incident:
  • Geofence/polygon around the incident
  • POI (Point of Interest)
  • Incident type
  • Caller

Geofence/Polygon around the Incident

The dispatcher must choose from the list of geofences around the incident location. The selected area will be added to the asset’s relationships. Any future incident within this geofence will show this asset.

POI (Point of Interest)

The dispatcher must choose from the list of POIs around the incident location. The selected POI will be added to the asset’s relationships. Any future incident near this POI will show this asset.

Incident Type

This link type connects the asset to the specific incident type of this incident. Any future incident of this type will show this asset.

Caller

The asset is linked to the specific caller of the incident, without implications for other future incidents.

Geo-tags

The dispatcher can also view geographically tagged assets located near the incident by clicking the ‘Geo-Tag’ tab.

The information displayed in the ‘Geo-Tag’ tab includes:

  • Type: POI/geofence
  • Name
  • Distance: The distance between the geo-tag and the incident
  • Notes: Any notes associated with the geo-tag
  • Actions: Actions that can be taken with the geo-tags, such as zooming the map to the geo-tag

The dispatch operator can center the map on the specific geo-tagged asset by clicking the Zoom Map icon.
Users with appropriate permissions can configure the maximum distance between an asset and an incident for them to appear in the list.